Siena AI is hiring a
Technical Support Specialist, Remote - Argentina
![Logo of Siena AI](https://cdn.jobscollider.com/logo/siena-ai-c00d.webp)
Technical Support Specialist
🏢 Siena AI
💵 ~$67k-$83k
📍Argentina
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Summary
The job is for a Customer Support Specialist at Siena, a remote-first startup revolutionizing the customer service industry with autonomous AI agents. The role requires 3+ years of customer support experience in SaaS or technical products, strong communication skills, problem-solving abilities, and the ability to work in a fast-paced, remote environment.
Requirements
- Minimum of 3 years in customer support for SaaS or technical products
- Strong communication and interpersonal skills
- Proficiency in problem-solving and troubleshooting
- Ability to work in a fast-paced, remote environment
- Understanding of ChatGPT and technical products
Responsibilities
- Deliver high-quality customer support via phone, email, and chat
- Troubleshoot and resolve technical issues related to AI products and services
- Maintain up-to-date knowledge of product features, capabilities, and updates
- Gather and relay customer feedback to the product development team for future enhancements
- Accurately document customer interactions, issues, and resolutions in the CRM system
- Work closely with technical and product teams to stay informed about product changes and contribute to product improvement discussions
Benefits
- Flexibility to work from anywhere
- Flexible working hours
- Competitive salary and stock options
- Unlimited PTO with a minimum of 15 days off per year
- Growth stipend for continuous learning and personal development
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Please let Siena AI know you found this job on JobsCollider. Thanks! 🙏