Technical Support Specialist

Summary

The job is for a Customer Support Specialist at Siena, a remote-first startup revolutionizing the customer service industry with autonomous AI agents. The role requires 3+ years of customer support experience in SaaS or technical products, strong communication skills, problem-solving abilities, and the ability to work in a fast-paced, remote environment.

Requirements

• Minimum of 3 years in customer support for SaaS or technical products
• Strong communication and interpersonal skills
• Proficiency in problem-solving and troubleshooting
• Ability to work in a fast-paced, remote environment
• Understanding of ChatGPT and technical products

Responsibilities

• Deliver high-quality customer support via phone, email, and chat
• Troubleshoot and resolve technical issues related to AI products and services
• Maintain up-to-date knowledge of product features, capabilities, and updates
• Gather and relay customer feedback to the product development team for future enhancements
• Accurately document customer interactions, issues, and resolutions in the CRM system
• Work closely with technical and product teams to stay informed about product changes and contribute to product improvement discussions

Benefits

• Flexibility to work from anywhere
• Flexible working hours
• Competitive salary and stock options
• Unlimited PTO with a minimum of 15 days off per year
• Growth stipend for continuous learning and personal development