Technical Support Specialist

Summary

Join us as Technical Support Specialist to provide consultation and post sales technical support to partners in the North American market, utilizing extensive experience in B2B software/solutions support and proven knowledge in various technologies.

Requirements

• Excellent written and verbal communication skills
• Ability to identify problems and effectively provide solutions
• Extensive knowledge of IT and network infrastructure and the ability to use and share such knowledge
• Ability to work in team and collaborate
• Ability to prioritize and organize work
• Proficiency with MS Windows servers, virtualization, SQL and database concepts
• Self-motivated and disciplined
• Flexibility to travel as required

Responsibilities

• Providing pre-sales and post-sales technical support to our partners in the North American market
• Timely handling of technical requests and subsequent coordination with relevant employees
• Providing remote assistance to our partners and/or their customers
• Handling installations of products in both partners’ and end customers’ environments
• Participating in tender management and creation of the related documentation
• Actively verifying the technical knowledge regarding products of our partners in the North American market
• Conceptually increasing the technical knowledge regarding products of our partners in the North American market
• Simulating customers’ environment when solving their problems regarding products
• Preparing technical documentation – manuals, product brochures, knowledge database, etc
• Certifying and training our partners in the North American market
• Increasing the technical knowledge of all members of America

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition