Technical Support Specialist

Summary

Join Ventrata, a leading SaaS platform for attractions and tours, as a B2B Technical Support Specialist. You will actively improve customer experience by troubleshooting issues, collaborating with development teams, and mastering various support channels. This role requires excellent communication, problem-solving skills, and fluency in English. The position offers remote work options or the use of offices in Brno or Lisbon, along with benefits such as bonuses, paid time off, and a unique company culture with team-building activities.

Requirements

• You are interested in technology, you are curious about systems, software and hardware and you are a fast learner
• You are open-minded person always looking for feedback and ways to improve
• You take pleasure and pride in your work
• You do wanna grow with the company
• You have excellent communication and interpersonal skills
• B2 English mandatory
• Analytical mind and problem-solving attitude
• Ability to effectively describe and document issues
• Attention to detail
• Ability to work independently and as a part of a team

Responsibilities

• Actively improve the customer experience
• Work with clients and their employees to identify problems and advise on the solution
• Recreate, troubleshoot and independently investigate reported issues
• Collaborate with development teams, identify errors and report bugs via internal helpdesk
• Master the support channels: Ventrata Chat, Slack and Helpdesk
• Help with client onboarding and uploading data to our systems
• Supporting internal teams with tasks beyond the job description

Preferred Qualifications

Spanish/Italian/French/German/Portuguese is a huge plus

Benefits

• You can work remotely or use our offices in Brno or Lisbon
• Shifts 9 AM - 5 PM CET
• Bonuses for working on national holidays
• Paid lunch breaks
• Paid overtime
• Performance bonuses
• 24 days of paid vacation
• Start-up working environment and unique company culture
• Team buildings and company remote office