Ultima Genomics is hiring a
Technical Support Specialist I in Israel

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Technical Support Specialist I
🏢 Ultima Genomics
💵 ~$75k-$110k
📅 Posted on Jul 11, 2024


Ultima Genomics is seeking a highly motivated Technical Support Specialist I to join their team in a rapidly growing life sciences technology company. The role involves working with data, troubleshooting, cross-functional collaboration, and process improvement. A bachelor's degree or equivalent in a technical field, excellent communication skills, and experience with large spreadsheets are required.


  • Bachelor’s degree or equivalent in a technical field. Bioengineering or Biomedical majors are preferred
  • Excellent verbal and written English communication skills
  • Capable of manipulating large spreadsheets using Excel and Google Sheets
  • Data oriented, experience working with complex systems
  • Comfortable working in a rapidly changing environment
  • Diligent and methodical at problem-solving
  • Strong organizational and time management skills


  • Work together with our global support, engineering, and data analytics teams to improve customer response and facilitate actionable plans across the fleet
  • Troubleshoot data pipeline and other remote challenges
  • Direct customers to the correct team for escalations
  • Work cross-functionally to ensure support issues are resolved
  • Document and shepherd issues through an escalation process
  • Maintain a status dashboard for management and executive teams
  • Help identify opportunities for process improvement and build processes to increase efficiency

Preferred Qualifications

Part time opportunities for students on a technical degree track

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