Ultima Genomics is hiring a
Technical Support Specialist I in Israel

Logo of Ultima Genomics
Technical Support Specialist I
🏢 Ultima Genomics
💵 ~$75k-$110k
📍Israel
📅 Posted on Jul 11, 2024

Summary

Ultima Genomics is seeking a highly motivated Technical Support Specialist I to join their team in a rapidly growing life sciences technology company. The role involves working with data, troubleshooting, cross-functional collaboration, and process improvement. A bachelor's degree or equivalent in a technical field, excellent communication skills, and experience with large spreadsheets are required.

Requirements

  • Bachelor’s degree or equivalent in a technical field. Bioengineering or Biomedical majors are preferred
  • Excellent verbal and written English communication skills
  • Capable of manipulating large spreadsheets using Excel and Google Sheets
  • Data oriented, experience working with complex systems
  • Comfortable working in a rapidly changing environment
  • Diligent and methodical at problem-solving
  • Strong organizational and time management skills

Responsibilities

  • Work together with our global support, engineering, and data analytics teams to improve customer response and facilitate actionable plans across the fleet
  • Troubleshoot data pipeline and other remote challenges
  • Direct customers to the correct team for escalations
  • Work cross-functionally to ensure support issues are resolved
  • Document and shepherd issues through an escalation process
  • Maintain a status dashboard for management and executive teams
  • Help identify opportunities for process improvement and build processes to increase efficiency

Preferred Qualifications

Part time opportunities for students on a technical degree track

Help us out by mentioning to Ultima Genomics that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs