Technical Support Specialist Level 1

Summary

Join Centric Software as a Technical Support Specialist Level 1 and gain valuable experience in cloud operations, customer support, and enterprise software coordination. This remote, full-time contract role is perfect for recent graduates or early-career professionals. You will coordinate software updates, communicate with customers, and support internal process alignment. Receive structured training on Centric PLM and gain insight into SaaS and technical support. Collaborate with Support, Cloud Operations, and Project Management teams. High-performing candidates may be offered a full-time position.

Requirements

• Strong communication skills, both written and verbal
• Is organized, detail-oriented, and able to manage multiple priorities
• Is curious, adaptable, and eager to grow in a technical environment
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Is comfortable working independently in a remote setting
• Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
• Serve as a liaison between departments to ensure smooth, on-time project execution
• Assist in internal process improvements and documentation
• Participate in structured training programs to gain technical knowledge and product expertise
• Support project managers in customer-related activities and planning

Benefits

• Deep understanding of Centric PLM — the #1 global PLM software
• Exposure to cloud infrastructure , SaaS operations, and enterprise client communications
• Hands-on experience in technical coordination and project support
• Collaboration with cross-functional teams across time zones
• A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more