Technical Training Manager

Summary

Join Level Access, a company focused on professional growth and societal impact, as a Technical Training and Development Manager. You will be responsible for assessing training needs, developing engaging training materials, and delivering high-quality training programs for our SaaS products. This role requires expertise in adult learning theory, e-learning course creation, and experience with HTML, CSS, and WCAG. The ideal candidate will have a strong background in these areas and experience with Articulate 360 and Storyline. This is a full-time salaried position offering a competitive benefits package, including bonus opportunities and unlimited vacation/FTO for those in Mexico.

Requirements

• 3+ years of experience in a training and development role, preferably within a technical or SaaS environment
• Deep understanding of adult learning theory and its application in both e-learning and live training environments
• Proven ability to create e-learning courses
• Strong experience in LMS management
• Proficiency in HTML, CSS, and WCAG, with a demonstrated ability to create accessible training materials
• Excellent communication skills, with the ability to convey complex technical information clearly and effectively

Responsibilities

• Conduct comprehensive needs analysis in collaboration with business unit stakeholders to identify training requirements
• Design, develop, and implement training materials for both e-learning platforms and live presentations
• Deliver engaging and impactful live training sessions, ensuring that content is accessible and tailored to various learning styles
• Oversee and execute new hire onboarding processes, including role certification for Accessibility Consultants and Advisor Service Representatives
• Provide ongoing training and enablement for our suite of SaaS products, ensuring continuous learning and development across teams
• Manage and maintain the Learning Management System (LMS), with a preference for experience using Skilljar
• Ensure all training materials meet accessibility standards, leveraging experience with HTML, CSS, and WCAG

Preferred Qualifications

• Experience in Articulate 360 and Storyline
• Experience using Skilljar

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO for individuals located in Mexico