Technical Writer

Summary

Join LINQ, a national, innovative software company serving K12 education, as a Tech Writer. You will create user-friendly documentation for our products, collaborating with product and support teams. Responsibilities include crafting user manuals, documenting product enhancements, and collaborating with developers. You will need strong writing and communication skills, proficiency in Microsoft Word and other documentation tools, and experience with online help systems. A Bachelor's degree or equivalent experience is preferred. LINQ offers a remote work environment, flexible PTO, a 401k plan, bonus plan, paid parental leave, and comprehensive health and wellness benefits.

Requirements

• Microsoft Word: You know your way around Word like it’s second nature
• Online Help Systems: Got experience with tools like RoboHelp, MadCap Flare, or similar? Perfect!
• Graphics Design: Whether it’s Adobe or another graphics software, you’ve got the skills to make visuals shine
• Business Know-How: You understand the basic functions that keep a business running smoothly
• Clear, Concise Documentation: You can turn complex concepts into easy-to-understand, user-friendly guides
• Communication Superpowers: Strong verbal and written skills that get the message across with ease
• Time Management: You’re a pro at juggling tasks and meeting deadlines
• Professionalism: You show up, take responsibility, and can always be counted on
• Email Savvy: Whether it’s Outlook or any other tool, you manage your inbox like a champ
• Microsoft OS Expertise: You’re comfortable navigating and troubleshooting within the Microsoft environment
• Team Player: You work well with others, contribute to group success, and follow through on management’s directives

Responsibilities

• Craft User Manuals: Create clear, concise guides that help users understand how to use our products, complete processes, and navigate system logic
• Document Product Enhancements: Write detailed release notes and implementation steps for new features and improvements
• Master Special Functions & Calendar Processes: Develop documentation for unique features, including calendar-related functions, to help users make the most of every tool
• Collaborate with Development: Work closely with the Development team to review product features and ensure documentation is spot-on before launch
• Pre-Release Documentation: Draft preliminary documentation for upcoming product enhancements, so everything is ready for the big release!
• Support Quality Assurance: Provide the QA team with the right documentation to ensure thorough testing and smooth product releases
• Assist Support with Knowledge Base: Help the Support team by creating helpful knowledge-base articles that empower users to troubleshoot on their own
• Update & Refine Docs: Review and revise documentation as needed to keep it accurate, clear, and up to date
• Maintain Website Content: Regularly check our website for proper documentation, making sure it’s current and accessible to all
• Stay Informed: Keep a solid understanding of our products and modules so your documentation is always on point
• Be a Team Player: Work professionally and collaboratively with everyone—because great things happen when we all pull together!
• Get Things Done: Roll up your sleeves, and do what it takes to make sure projects are completed on time and to perfection

Preferred Qualifications

• Bachelor’s Degree in a related field or 3 years of experience in technical writing, support, or development
• Experience in EdTEch

Benefits

• Remote working environment
• Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
• One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
• Company Bonus Plan or Target Sales Commission Plan
• Flexible Open Paid Time Off Plan
• Paid Parental Leave Policy
• 10 paid holidays
• 16 hours of paid volunteer time
• Blue Cross Blue Shield benefit network (medical/dental/vision)
• Low-deductible PPO option or HDHP option with employer contributed HSA
• Dental with child orthodontia
• 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
• Health and wellness benefits including gym and Headspace reimbursement
• Professional development opportunities