Technical Writer III

Summary

Join Jenzabar as a mid-level Technical Writer and contribute to the creation of user-friendly documentation for our higher education products. You will collaborate with technical and functional teams, developing end-user documentation, including online help, user guides, and videos. Responsibilities include contributing to team training, recommending writing standards, and assisting with release processes. You will also participate in peer reviews and contribute to the Jenzabar Annual Meeting (JAM). Meeting deadlines and maintaining a positive attitude are essential. The ideal candidate will have a strong understanding of Jenzabar's products and several years of experience in technical writing.

Requirements

4+ years of experience in a related field

Responsibilities

• Demonstrate a strong understanding of Jenzabar’s products and user resources
• Demonstrate a strong understanding of team’s resources, processes, and tools
• Attend team’s internal training sessions; lead a session
• Recommend and assist with updates to team’s standards and styles for writing and formatting outlined in guides
• Develop user documentation: Includes online help, user guides, release highlights, and videos
• Participate in team meetings
• Assist with developing data visualizations
• Collaborate with product managers and UX designers; assist with developing and editing user interface elements (i.e., hints, modals, field labels, etc.)
• Participate in peer review processes to include submitting content and reviewing other team members’ content
• Contribute to software release deliverables (completing pub text, installation, and configuration guides, updating and editing announcements, etc.), and assist with release processes (compiling help, preparing guides, etc.)
• Assist with creating and delivering content for JAM
• Assist with training for new team members
• Consistently meet release milestones and deadlines
• Maintain positive and professional attitude; demonstrate willingness to collaborate with functional and technical teams

Preferred Qualifications

Prefer bachelor’s degree

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance