Technik & IT Support - Second Level

Summary

Join our team and contribute to shaping the future of trade with a dynamic mix of digital technology, visionary ideas, and solid craftsmanship. As a customer support specialist, you will be responsible for handling customer inquiries via email and phone, processing tickets, escalating issues, and coordinating external service teams.

Requirements

• Have basic knowledge in SQL and scripting languages
• Experience with operating systems (Windows, Linux, proprietary OS) and applications (Scala, Grassfish, Navori) is an advantage
• Have knowledge of internal tools like TeamViewer, VNC, OTRS, MS Office, RDP, and Confluence
• Excellent verbal and written communication skills in German and English
• Have analytical thinking and problem-solving skills
• Be a team player with good communication skills

Responsibilities

• Handle customer inquiries via email and phone
• Process tickets using OTRS Ticketsystem
• Use Remote-Tools like TeamViewer and VNC for troubleshooting
• Escalate tickets to software manufacturers or internal development team
• Coordinate external service teams for on-site support
• Take ownership of projects and lead them to successful completion

Benefits

• Flexible working hours and remote work possibilities
• Self-employed activity in a very successful family-owned company and dynamic industry
• Opportunity to develop personal potential and grow professionally
• Modern office with good public transportation access and parking options