Technology Consultant Analyst

Summary

Join our team as a Technology Consulting Analyst Intern, working closely with Service Desk and Customer Success teams to drive process improvements and service satisfaction for clients.

Requirements

• Spring Entry Applicants: ability to work 5-10 hours per week (remotely) beginning March, 2025 while coursework is ongoing, and available to transition to full-time from Farmington Hills (MI) office during the summer
• Summer Entry Applicants: ability to work full-time beginning June, 2025 from Farmington Hills (MI) office during the summer
• Demonstrated interest in Technology, MIS, Operations Engineering, Computer Science/Engineering, or pursuit of a related degree
• Strong listening, verbal, and written communication skills
• A strong sense of urgency and the ability to multi-task effectively with attention to details
• Well-developed organizational, communications and time management skills
• A strong business maturity and professionalism is essential
• Ability to work independently as well as part of a team and function well under pressure
• Relevant projects & certifications a plus

Responsibilities

• Handle incoming client requests and provide support; document details precisely and triage ticket backlogs to prioritize highest urgency tasks
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
• Escalate problems to appropriate individual/team within Managed Services branch of Coretek
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Participate in process improvement projects that enhance the quality or efficiency of Managed Services and assist with special product-related tasks as needed
• Develop data analysis skills to guide decision-making across various scenarios