Remote TechOps Generalist

Summary

Join Kraken's TechOps team as a Generalist to help shape the company's technical operations and support service. You will be responsible for providing day-to-day technical support, troubleshooting issues, collaborating with the Security team, and leading complex technical projects.

Requirements

• Experience leading on a range of technical projects across various technologies and platforms
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
• Experience working with multiple teams and managing multiple stakeholders
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience with Identity & Access Management systems like Okta or Microsoft Entra
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
• An understanding of identity provisioning technologies such as SCIM
• Experience of designing and installing office networks - we use Cisco Meraki
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing

Responsibilities

• Provide delightful day-to-day technical support to all areas of the business
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Continually find opportunities to automate our processes and improve the user experience
• Empower our people to help themselves by designing and building self-service solutions
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
• Managing supplier relationships and the procurement process for SaaS and hardware
• Lead and manage complex technical projects with multiple stakeholders from around the business