TechOps Specialist

Summary

Join Prolific's TechOps team as a TechOps Specialist and play a key role in ensuring everyone has the tools and support needed to excel. You will provide direct technical support, manage macOS devices and software, handle onboarding/offboarding, and contribute to company-wide initiatives. This role involves problem-solving, automation, documentation, and collaboration. You'll be vital in maintaining security and compliance while supporting the growth of TechOps as Prolific scales. The position offers a competitive salary, benefits, and remote work opportunities within a mission-driven culture at the forefront of AI innovation.

Requirements

• Proven experience in a support capacity and demonstrable technical proficiency, particularly in troubleshooting macOS devices
• Working knowledge of Google Workspace and mobile device management platforms like Kandji
• Strong understanding of computer systems, networks, and technology infrastructure
• Excellent problem-solving and troubleshooting skills
• Ability to manage multiple projects and tasks simultaneously
• Strong communication and collaboration skills
• Experience in scripting and automation

Responsibilities

• Provide direct technical support to solve technical problems for everyone at Prolific
• Set up new joiners with all of the accounts and systems they need for their first day, and run onboarding sessions to guide them through getting familiar with and using our internal tooling
• Work within the TechOps team to implement solutions to technical problems and automate manual processes, enhancing the technical capabilities of the team
• Write and develop documentation to support the work we’re doing and the processes we’re building
• Managing the onboarding and offboarding of SaaS products, and own access controls for our systems on a daily basis
• Support on wider company initiatives like the achievement of security certifications and enabling the company to scale at pace without technical blockers
• Support supplier management, understanding how our suppliers work with our internal teams to ensure we get value for money, and you’ll work closely with teams to plan for and execute seamless renewals on time and within budget

Preferred Qualifications

• Knowledge of industry specific regulations, like Cyber Essentials, SOC2 and ISO 27001
• Experience with scripting and using APIs to automate manual processes
• A background in technical support

Benefits

• Competitive salary
• Benefits
• Remote working