Remote Telecom Collection Specialist

Summary

Join our team as a Collection Specialist and play a crucial role in contacting clients, collecting outstanding payments, and maintaining trustful relationships. As a key member of our team, you will utilize your excellent communication and negotiation skills to ensure timely debt payments.

Requirements

• Proven experience as a Collection Specialist or in a similar role with a U.S.-based company (experience with telecom or monthly subscription-based businesses preferred)
• Knowledge of billing procedures and collection techniques (e.g., skip tracing)
• Familiarity with laws related to debt collection (e.g., FDCPA)
• Working knowledge of MS Office and databases (very important)
• Experience with accounts receivable analysis
• Comfortable working with targets, including the number of calls, dollars collected, and accounts managed
• Patience and ability to manage stress
• Excellent communication skills (both written and oral)
• Skilled in negotiation
• Strong problem-solving skills
• High school diploma required; Associate’s or Bachelor’s degree is a plus

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill using internal databases and systems
• Find and contact clients to inquire about their overdue payments through phone calls and emails
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status