Telehealth Veterinary Technician

Summary

Join Small Door, a membership-based veterinary care company, as a compassionate and knowledgeable Telehealth Veterinary Nurse! You will provide remote support to members via chat and phone, collaborating with veterinarians and other healthcare professionals. This remote position requires 5+ years of experience as an LVT/RVT/CVT or Veterinary Assistant and strong communication skills. You'll handle member inquiries, maintain medical records, and master internal systems. Small Door offers a competitive salary, a collaborative environment, and the opportunity to make a real impact. We are looking for a self-starter with a customer service mindset and a passion for animals.

Requirements

• 5+ years of experience as a LVT/RVT/CVT or Veterinary Assistant
• Ability to triage; knowledge of recognizing medical emergencies and illnesses
• Excellent communication skills and highly organized with strong attention to detail
• Customer service mindset, highly empathetic and compassionate
• Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
• Must be able to work flexible/non-traditional hours including weekends and holidays
• Passion and a love for animals (especially cats and dogs!)

Responsibilities

• Engage with Small Door members through text-based chat and phone to provide telehealth services and support
• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
• Independently handle and resolve tasks, adhering to high-quality standards and deadlines
• Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
• Utilization of your clinical training and opportunities to give personalized care to patients virtually
• Maintaining accurate medical records and communication documentation
• Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
• Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks
• Lead, model, and exemplify Small Door experience standards

Preferred Qualifications

• A drive to work for a company with a startup mindset, breaking tradition
• Problem-solving self-starter who can both work independently and is also a team player

Benefits

• Competitive salary (starting at $18/hour)
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back