Tenant Insurance Success Manager

Summary

Join Storable as a Tenant Insurance Success Manager and drive long-term satisfaction, retention, and growth for a portfolio of insurance partners. This role involves managing complex client relationships, overseeing key performance metrics, and serving as the primary liaison between Storable and its insurance partners. The ideal candidate is a strategic thinker and skilled communicator with the ability to present to executive-level stakeholders, manage cross-functional initiatives, and execute administrative responsibilities with precision. You will own the client experience end-to-end, building deep relationships, ensuring optimal product adoption and performance, and executing business reviews that drive mutual value. This role combines strong organizational discipline with strategic insight to influence partner outcomes and internal alignment across Sales, Product, and Client Success.

Requirements

• 7+ years of client-facing account management experience within SaaS platforms, preferably within the storage or multi-family industry
• Prior experience with Insurance products/services
• Property & Casualty License, or the willingness to obtain it
• All applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Own the entire lifecycle of partner success—from onboarding to ongoing performance management and retention
• Build and maintain strong executive and operational relationships with key accounts
• Serve as clients' trusted advisors, providing insight into product usage, performance metrics, and best practices
• Proactively monitor customer health, communicate risk and opportunity, and drive retention and growth strategies
• Prepare and deliver impactful executive business reviews, aligning stakeholders on goals, performance, and future strategy
• Create compelling presentations that translate data into actionable business recommendations
• Lead strategic conversations with senior client and internal stakeholders, coordinating across teams to ensure unified messaging and follow-up
• Guide partners through product adoption by connecting business needs with platform capabilities
• Keep partners informed on product roadmap and feature releases, driving continued value through new functionality
• Identify potential risks early, develop and execute mitigation plans, and escalate appropriately to internal leadership
• Maintain thorough documentation of customer health, account plans, meeting notes, and follow-ups
• Leverage CRM and internal tools to manage tasks, ensure accountability, and drive efficiency across daily operations
• Monitor and report on key business metrics such as Net Portfolio Growth, Client Retention, and Customer Satisfaction

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus an HRA to help offset your deductible
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events
• 8 hours of Rest, Relax, Recharge time to care for your mental health
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively
• ���Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed
• 50 monthly home data stipend, plus a home office sign-on bonus of $250
• Fertility care support options to help in your journey towards parenthood
• Access to financial experts to help you make informed decisions and achieve your financial goals
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply