Keywords Studios is hiring a
Thai Customer Support Agent

Summary

The job is for a Player Support Agent at Keywords Studios in Taipei, Taiwan. The role involves providing customer service to players, collaborating with internal teams, and working remotely. Ideal candidates should have excellent Thai language skills, proficiency in English, and familiarity with MS Office or Google Suite apps.

Requirements

• Excellent Thai language skills, especially in writing
• Proficiency in English for daily interaction with colleagues
• Familiarity with MS Office or Google Suite apps
• Ability to work full-time, 5 days a week, which may include weekend-days and shifts availability

Responsibilities

• Provide top-notch assistance to players by solving their queries about the game and providing excellent customer service
• Use investigative skills and work with a ticketing system to help players with their game-related issues
• Respond to player inquiries through email and chat, without taking phone calls
• Collaborate with internal teams to assist with project-related requests and provide feedback to their development team

Preferred Qualifications

• Previous experience in Customer Service
• Passion for video games