Tier 1 Support Specialist

Summary

Join PerfectServe's growing 24/7/365 support team as a Technical Support Specialist! You'll provide exceptional support to physicians, nurses, and system administrators, handling user account management, training, troubleshooting, and application development. This role requires strong technical aptitude, excellent communication and analytical skills, and the ability to work in a fast-paced environment. Most schedules require weekend and/or evening/overnight availability. We offer a comprehensive benefits package, including health insurance, 401k, paid time off, and a remote-first work environment. Start your career with PerfectServe and make a difference in healthcare!

Requirements

• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Able to start on March 3, 2025
• Located within the U.S

Responsibilities

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

Preferred Qualifications

Ability to work some holidays

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities