Tier 2 Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules, providing Tier 2 customer support for top-tier brands. You'll assist customers, solve concerns, and guide them to optimize product usage. This 90-day, 20-hour per week contract requires professional Danish language skills and a high attention to detail. The ideal candidate is highly motivated, proactive in research, and adept at handling technical issues. Competitive hourly rates and paid orientation are offered, along with access to exclusive 'Hot Gigs' postings.

Requirements

• Have a Tier 2 Customer Support background
• Be a professional Danish speaker
• Provide white glove service to customers with thoroughness and extremely high attention to detail
• Pay very close attention to all details provided by the customer
• Keep oneself up to date with changes in information each shift, as information updates frequently
• Be motivated to search for information and have the initiative to do research prior to replying
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Have a quality headset
• Be willing to install MSQ security software and 2FA app on the phone

Responsibilities

• Assist and guide customers to the right answers
• Solve concerns
• Be the GPS for customers to understand and optimize the best use of a client's product or services
• Provide Tier 2 customer support with a heavy focus on technical issues
• Respond quickly and professionally to client communication in Slack

Preferred Qualifications

Have experience working with clients like the NFL, Vimeo, and Topps

Benefits

• Potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation