Tier 2 Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules supporting top-tier brands! You'll provide high-quality customer support in French, resolving technical issues and ensuring customer satisfaction. This is a fast-paced environment requiring strong attention to detail, initiative, and the ability to quickly research solutions. Project gigs are available now, with a commitment of 20 hours per week for 90 days. The hourly rate is discussed during the interview, and weekend and holiday coverage is required. Enjoy the opportunity to work with exciting clients and benefit from flexible scheduling and paid orientation.

Requirements

• Professional French Proficiency
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Willingness to install MSQ security software and 2FA app on the phone
• 20 hours per week commitment
• 90 days commitment (as needed)
• Weekend availability
• Holiday availability

Responsibilities

• Assist and guide customers to the right answers
• Solve customer concerns
• Be the GPS for customers to understand and optimize the best use of a client's product or services
• Provide white glove service replying to customers that is thorough, extremely high attention to detail
• Pay very close attention to all the details provided by the customer
• Keep oneself up to date with changes in information each shift as information updates frequently
• Search for information and have the initiative to do their research prior to replying
• Provide quick, professional responsiveness to client communication in slack

Preferred Qualifications

Tier 2 support experience with a heavy focus on technical issues

Benefits

• Potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation