Tier III Help Desk Analyst

Summary

The job description is for a Tier III Help Desk Analyst position at KeenLogic on Capitol Hill, U.S House of Representatives. The role involves troubleshooting software and hardware issues across various operating systems. The position requires government clearance, is full-time, offers benefits such as PTO, 401k, and travel reimbursement, and transitions to a hybrid work model after an initial one-month on-site period.

Requirements

• Must be eligible for a government clearance
• Must be a U.S. Citizen

Responsibilities

• Troubleshoot a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems
• Serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS)
• Interact with other technology groups both internal and external as appropriate to respond to user requests and/or problems

Preferred Qualifications

Bachelor’s Degree and 5 years' experience or High School diploma and 7 years’ experience

Benefits

• Offers fortune 500 level benefits, PTO, 401k, and monthly reimbursement for travel
• Position transitions to Hybrid after an initial one-month on-site period