Tillster is hiring a
Tier III Software Engineer

Summary

The job is for a Java Back End Software Engineer at Tillster, responsible for handling customer issues, providing code deliverables, and assisting in POS PSI implementations. The role requires a degree in Computer Science or related field, 3+ years of experience as a Java Developer, excellent communication skills, and expertise in Java technologies. Preferred requirements include AWS expertise, experience with specific tools, and AWS developer certification. Benefits include a salary range, equity, health benefits, holidays, paid time off, retirement, education and learning opportunities, and family and parental leave.

Requirements

• BA/BS/MS in Computer Science, Management Information Systems, or related discipline
• 3+ years as Java Developer, building cloud/ Server less components and experience providing direct technical support to customers
• Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
• Ability to learn new technologies quickly
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team
• Excellent analytical and organizational abilities
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Strong Java SWE with expertise in the following: Experience in design and development of reusable service-oriented Java applications using restful web services Java technologies: Core Java, Collections, Servlets, JDBC, JSON, JUNIT, JAX-RS, Git, Java Executor Relevant operating system knowledge (Linux, Windows, Containers) and networking

Responsibilities

• Handle most difficult or advanced of problems escalated by Technical Support, Engineering and/or customers
• Provide code deliverables when there are no support issues
• Coordinate and assist in POS PSI implementations
• Collect information and document bugs with colleagues across Technical Support, QA and Engineering for product issues that are impacting customers
• Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible

Preferred Qualifications

• Previous experience with Point-of-Sale development
• Experience supporting REST APIs and SOAP
• Hands on experience using monitoring tools such as Cloudwatch, ELK stack (Kibana logs) and New Relic
• AWS Expertise
• Hands on Experience with writing and troubleshooting Lambdas (Java based). Best practices/performance considerations etc
• Hands on Experience with DynamoDB, S3 integration, SnS, SQS, Cloudwatch
• Good to have: Hands on Experience with AWS Event Bridge, IOT Core, Cloudformation

Benefits

• Expected base salary range $105,000 - $135,000
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities