Ylopo is hiring a
Tier1 Product Support Specialist

Summary

Join Ylopo, LLC as a Product Support Representative to provide technical assistance, resolve complaints, and ensure customer satisfaction in Manila.

Requirements

• EXCELLENT English verbal communication skills
• EXCELLENT English written skills
• Excellent English comprehension skills
• Keen attention to detail
• Strong analytical, problem-solving, and interpersonal skills
• Can think on his/her feet and can provide prompt responses and resolutions
• Able to take detailed notes regarding client issues and conversations
• Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients
• Noise free working environment
• Understanding of real estate industry or previous work in real estate is a plus, but not required
• Ability to work US hours

Responsibilities

• Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions
• Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support
• Maintain client confidence by keeping their information confidential
• Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products
• Consult with users to determine steps and procedures taken to identify and resolve the problem
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems
• Maintain knowledge of technology innovations and trends
• Performs other related duties as assigned
• Develop great client relationships to keep clients excited about joining Ylopo
• Speak confidently and professionally with clients
• Serve as subject matter expert for the Ylopo process
• Learn the ins and outs of Ylopo products

Benefits

• Commitment to personal development
• Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
• Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
• Team building events, team lunches/ happy hours, and other company wide events
• A supportive, caring environment dedicated to continuous learning and growth