TLM Implementation Specialist

Summary

Join Wurk, a company that values its employees and fosters a thriving work environment, as a TLM Implementation Specialist. You will participate in all stages of the implementation lifecycle for UKG Ready, from discovery and configuration to testing, deployment, and post-go-live support. Responsibilities include gathering client requirements, configuring the system, managing expectations, and identifying risks. You will be responsible for the successful implementation of the Time & Labor Module and building strong relationships with clients and internal teams. This role requires expertise in UKG Workforce Ready, specifically the TLM module, and a strong understanding of relevant labor laws. The ideal candidate possesses excellent communication, problem-solving, and organizational skills. Wurk offers a comprehensive benefits package including medical, dental, vision, life insurance, 401k, PTO, bonuses, and more.

Requirements

• 2-year degree or equivalent industry experience
• At least two years of experience implementing UKG Workforce Ready, with expertise in the TLM module
• Understanding of state overtime, sick time and wage laws
• At least 2 years of experience implementing HCM products in a multi-tenant solution
• Must have experience with Workforce Management (WFM) systems to be considered, preferably UKG Ready
• Proficient in Microsoft Office products, including strong familiarity with Excel required
• A strong sense of urgency and a proven ability to manage multiple projects at once
• Personable and able to maintain a positive working relationship with clients and team members
• Strong problem solving and critical thinking skills
• Exceptional verbal and written communication skills
• Customer relationship acumen and experience required
• Excellent organization and collaboration skills
• Ability to lead and facilitate customer trainings

Responsibilities

• Participate in all client meetings, providing expertise in the UKG TLM Module
• Conduct TLM Discovery session with clients to understand and document client’s timekeeping configuration requirements
• Configure the UKG TLM Module to accommodate all client requirements
• Configure web, mobile, and terminal timekeeping access
• Configure Basic or Advanced Scheduling for new clients and add-ons for existing clients and provide client training as required
• Configure Leave of Absence Module for new clients and add-ons for existing clients and provide client training as required
• Conduct client trainings for the TLM Module
• Provide support throughout the implementation process to clients and team members for TLM related items
• Update all project materials to track completion of tasks and ensure all project documentation is in shared folders for the purposes of information retention and quality assurance
• Be a Subject Matter Expert for specific TLM configuration areas for both internal and external users
• Work with customers to implement Würk best practices in preparation for the rollout of the Würk solution
• Other duties as assigned

Benefits

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• 401(k) traditional and Roth plans with Employer Match
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Monthly internet reimbursement
• Paid professional development & tuition reimbursement
• Generous referral bonuses
• Paid parental leave
• Remote-friendly work environment
• Paid sabbatical leave program