Trackman Range Customer Success Manager

Summary

Join Trackman as our new Trackman Range Customer Success Manager and play a key role in ensuring the success of our market-leading golf tracking solutions. You will work closely with customers, sales, marketing, and product teams. Responsibilities include assisting customers with product launches, training on-site staff, building a community of operators, and supporting ongoing initiatives to increase revenue and engagement. This role requires extensive customer-facing experience, ideally in golf or sports, and the ability to analyze problems and provide solutions. Domestic travel (50% on-site) is required. Trackman offers a competitive compensation package, including a performance bonus, travel expenses, and the opportunity to work with a dynamic global team.

Requirements

• Extensive sales, marketing or customer facing support experience, ideally in Golf or Sports related business
• Experience working in a customer facing role, preferably on-site
• Experience in international companies and/or golf sector
• Ability to analyze problems and provides well thought through solutions
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Operational/hands-on, as well as strategic mindset
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Willingness to work on weekends and evenings when necessary
• Domestic travel required, 50% on site at customers
• Trustworthy, charismatic, quick thinking and determined
• Home/office in US
• Driver's License and access to own vehicle (expenses paid)

Responsibilities

• Assist our Range customers in planning and execution of successfully launching Trackman Range
• Ensure that all on site staff are fully educated on the use of the Range App as well as the Range Administrative Tools
• Build our community of operators through regular events and workshops
• Conduct regular meetings and updates to share TMR latest information and with owners and staff at each venue
• On-going email/phone communication to Range customers with software updates and other key information
• Train customers after the venue has been installed on all aspects of the TMR product
• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement on the range
• Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where Range owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Lead the referral program for operators to recommend future venues

Benefits

• A competitive compensation and performance bonus package
• 80% fixed 20% bonus related salary
• The chance to work with a dynamic and global team
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
• Travel expenses at local rates