ELEKS is hiring a
Trainee/Junior Customer Support Engineer, Remote - Poland
![Logo of ELEKS](https://cdn.jobscollider.com/logo/eleks-4b3e.webp)
Please let ELEKS know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for a Trainee/Junior Customer Support Engineer at ELEKS in Poland, working with a Swiss commodity trading company. The role involves monitoring data quality, extracting and adjusting data, gathering project information, investigating customer issues, analyzing solutions, maintaining documentation, and skill development.
Requirements
- Knowledge of MS SQL
- Proficiency in Excel
- Problem (L2) resolution
- Understanding the business logic of apps
- Experience in communications with customers or support work
- Upper-Intermediate English (written and spoken)
Responsibilities
- Monitoring daily data quality through system report reviews and database checks
- Extracting data from the system and making adjustments according to predefined rules
- Uploading the adjusted data back into the system
- Gather all required and useful information regarding projects in the Customer Support Office
- Monitor various IT systems
- Help to investigate, reproduce and document customer issues
- Provide ideas on how to fix the issues
- Analyze and learn solutions implemented by other Support Engineers
- Maintain documentation/knowledge bases where it is required
- Writing instructions
- Develop own skills and knowledges required on the projects
Preferred Qualifications
Knowledge of the metals industry
Benefits
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let ELEKS know you found this job on JobsCollider. Thanks! 🙏