ELEKS is hiring a
Trainee/Junior Customer Support Engineer, Remote - Poland

Summary

The job is for a Trainee/Junior Customer Support Engineer at ELEKS in Poland, working with a Swiss commodity trading company. The role involves monitoring data quality, extracting and adjusting data, gathering project information, investigating customer issues, analyzing solutions, maintaining documentation, and skill development.

Requirements

• Knowledge of MS SQL
• Proficiency in Excel
• Problem (L2) resolution
• Understanding the business logic of apps
• Experience in communications with customers or support work
• Upper-Intermediate English (written and spoken)

Responsibilities

• Monitoring daily data quality through system report reviews and database checks
• Extracting data from the system and making adjustments according to predefined rules
• Uploading the adjusted data back into the system
• Gather all required and useful information regarding projects in the Customer Support Office
• Monitor various IT systems
• Help to investigate, reproduce and document customer issues
• Provide ideas on how to fix the issues
• Analyze and learn solutions implemented by other Support Engineers
• Maintain documentation/knowledge bases where it is required
• Writing instructions
• Develop own skills and knowledges required on the projects

Preferred Qualifications

Knowledge of the metals industry

Benefits

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy