Training Moderator/Coordinator

Summary

Join our global training team as a Training Moderator/Coordinator and ensure seamless virtual learning experiences for our worldwide audience. This full-time, remote position (India-based candidates only) requires managing all aspects of virtual training sessions, from pre-session setup to post-session reporting. You will be responsible for coordinating session logistics, managing virtual platforms, troubleshooting technical issues, and ensuring participant engagement. Success in this role demands strong technical skills, excellent communication, and exceptional organizational abilities. You will play a vital role in supporting facilitators and enhancing the learning experience for participants. This position offers the opportunity to contribute to a collaborative team and make a significant impact on global learning initiatives.

Requirements

• Strong technical proficiency with virtual training platforms
• Excellent communication and interpersonal skills
• Outstanding organizational and coordination abilities
• Flexibility to work across different time zones, including early mornings or late evenings when needed
• Willingness to upskill in LMS platforms or other virtual training tools

Responsibilities

• Review session agenda, objectives, facilitator briefing notes, and participant lists
• Coordinate session links, calendar invites, and pre-work materials
• Set up the virtual room (Zoom, MS Teams, Webex, etc.), including breakout rooms, polls, chat, and recording permissions
• Conduct technical checks and dry runs with facilitators
• Log in early to ensure a timely start
• Deliver opening housekeeping remarks and guide participants on session etiquette
• Manage participant admittance, chat/Q&A, polls, timing, and breakout rooms
• Troubleshoot technical issues and support facilitators with content delivery
• Monitor participant engagement and address challenges promptly
• Close the session with next steps and surveys
• Download and store recordings, track attendance, and compile feedback
• Document any technical issues and action items for follow-up