Included Health is hiring a
Training Program Manager

Summary

Join our team as a Training Program Manager, responsible for transforming business needs into learning solutions. This role plays a crucial part in the Member Care Training & Education Team, reporting directly to the Sr. Mgr, Member Care Training & Education.

Requirements

• 5+ years experience in the training industry, including at least 2 years managing programs
• Subject-matter expertise in project management, program management, eLearning design and development, and the corresponding tools
• Strong consultation skills and the ability to seek out information and provide quality advice
• Ability to effectively manage a project through the full lifecycle
• Ability to establish performance measurements to assess effectiveness or impact
• Ability to implement process improvement measures into programs and gain buy in from stakeholders
• Ability to build rapport quickly and establish and maintain productive, trust-based, and effective relationships with a wide array of individuals across diverse client groups
• Ability to maintain flexibility, cooperation, and participate in cross-organizational performance improvement activities
• Ability to orient cross-departmental teams to shared goals and project outcomes
• Ability to understand, design, build, and implement solutions based on learners' needs
• Effective and dynamic communicator and facilitator, particularly in using adult learning and interactive methods
• Ability to develop and deliver effective presentations to varying groups and sizes
• Ability to actively listen, understand, and respond to stakeholders in a productive manner
• Ability to co-design approach, timeline, scope, and use of resources with committee members and stakeholders
• Ability to express ideas and convey information effectively and professionally in verbal and written communications
• Strong attention to detail

Responsibilities

• Partner with stakeholders in CaPS, Quality, TAO, and Member Care to design, develop, and implement seamless onboarding, continuing education, and leadership development programs
• Drive measurable outcomes oriented around learner and member experience
• Evaluate the effectiveness of training programs and, in turn, the work of direct reports, through metrics such as Quality, MSAT, learner satisfaction, and learner assessments
• Act as a thought leader and consultant for stakeholders wherever learning is concerned
• Apply proven instructional design and adult learning theories to the development of engaging and relevant content that enhances learning transfer and retention

Preferred Qualifications

Graduate degree and/or relevant certifications

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ('PTO') and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations