Transfer Coordinator

Summary

Join ALPADIA’s team for Summer 2025! As the UK Transfer Coordinator, you'll support the UK Transfer Manager in managing student airport and train station transfers. This involves coordinating with transfer providers, ensuring data accuracy, and maintaining positive relationships. You'll work remotely, closely with the Transfer Manager and the transfer team, addressing issues like flight delays and ensuring student wellbeing. The role demands organization, multitasking, and adaptability. This is a rewarding opportunity to contribute to a successful summer camp program within a diverse and international team.

Requirements

• Experience working at airports or train station in a similar capacity
• Experience working with juniors
• Experience in a role involving organisation /travel/ education
• Professional experience in holiday course centres or similar structure
• High sense of responsibility, organisation and initiative
• Ability to multitask and overcome stressful situations
• Ability to work under pressure, multi-task, prioritise tasks and meet tight deadlines
• Ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Friendly and personable communication skills
• Being flexible and adaptable to change
• A positive attitude to the use of authority and maintaining discipline
• First Degree or similar
• A high degree of IT competency - Outlook & MS Office (specifically Excel)

Responsibilities

• Communicate effectively with the transfer team, head office, transfer providers and customer care teams ensuring that all find Alpadia to be a professional and respectful partner
• Ensure the administration, by supporting the UK Transfer Manager in terms of weekend arrivals and departures, is processed accurately and any missing data is queried, chased and updated in an orderly and professional manner
• Support the UK Transfer Manager in any reasonable tasks that are asked
• Safeguard and promote the wellbeing of all students in our care
• Liaise with taxi drivers/firms to ensure vehicles are met at the airport/train station in a timely manner
• Communicate in a professional and clear manner with taxi drivers/firms to arrange suitable pick up and drop off points, which will vary from terminal to terminal
• Monitor all arrivals on Sunday and departures on Saturday, liaising closely with the Transfer Manager, transport partners and other stakeholders to manage any flight delays/other issues that may occur
• Study the transfer schedule prepared by you and the Transfer Manager in advance of each weekend, highlighting any discrepancies or concerns in advance of transfer days
• Stick to your predicted working hours, sent through by the Transfer Manager in advance of each week, and liaise with him/her on the day of transfers should any unexpected events make varying these hours necessary. Do not unilaterally work different hours unless you discuss it with the Transfer Manager first
• Always represent ALPADIA in a professional manner, working directly with the Transfer Manager to predict, highlight and resolve any issues that may arise

Preferred Qualifications

• Management experience in a summer school environment
• Managing multiple departments and teams
• Teaching qualification
• Excellent English, with an additional European language
• Emotional resilience in working with challenging behaviours
• Demonstrates an exceptional level of attention to detail
• Management degree
• Safeguarding and Welfare experience with under 18s

Benefits

• Competitive salary
• Role training and the opportunity to learn new skills
• An unforgettable experience in a dynamic atmosphere
• An international working environment
• Attractive bonus options for returners and the possibility of career progression
• Remote work
• Typically a residential position with accommodation provided on site