Travel Claims Handler

Summary

Join IMG, a global leader in international medical insurance, as our new Travel Claims Handler in the United Kingdom. This full-time, permanent position offers a salary of £26,000-£28,000 based on experience. As a Claims Handler, you will be the primary point of contact for members, handling claims from initial notification to final reimbursement. You will work with various teams, assess coverage, liaise with providers, and deliver exceptional service across multiple platforms. This role requires strong attention to detail, excellent communication, and a calm demeanor under pressure. IMG offers a hybrid/remote work option and various other benefits.

Requirements

• High attention to detail and strong numerical accuracy
• Excellent communication skills—both written and verbal
• Calm, diplomatic, and professional under pressure
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams)
• Critical thinking and problem-solving mindset
• Ability to manage workloads independently and within a team

Responsibilities

• Review and process claims in line with policy terms, ensuring timely and accurate outcomes
• Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates
• Ensure treatments meet accepted medical standards and costs are reasonable and customary
• Respond to inbound calls, emails, and digital messages with empathy and professionalism
• Maintain accurate documentation and manage your workload effectively
• Escalate complex cases, potential fraud, or complaints to the appropriate teams
• Contribute to process improvements and help shape the future of our claims operations

Preferred Qualifications

• Background in healthcare, travel, medical, pet, or personal accident claims
• Familiarity with private or international medical insurance
• Experience managing claim reserves and producing claims reports
• Language skills (especially German or Spanish) are a plus!

Benefits

• Hybrid & Remote Working Options
• Internal Promotion Opportunities
• Diverse & Inclusive Culture
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 8 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards (Yes, even Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually