Remote Travel Consultant, Trilingual Speaker

Summary

Join our APAC team in Malaysia as a Mandarin & Cantonese-speaking Virtual Travel Consultant and fulfill leisure travel requests for our members, utilizing your exceptional customer service skills and commercial judgement.

Requirements

• Demonstrated experience in a dedicated Cruise ship sales, role in a travel agency, tour operator or concierge business
• Experience working as a Cruise Specialist within a Travel Agency
• Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business
• Experience working as a Cruise Specialist would be an advantage
• Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
• A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel
• Proven success in putting together luxury holidays for affluent clients
• Superb attention to detail especially when working under pressure
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• The ability to multitask and handle several projects at the same time
• High adaptability to a dynamic changing environment
• Self-motivation, committed and possess initiative & drive in the job
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
• English/Mandarin/Cantonese - written and spoken
• Attention to detail and able to work independently
• Strong team player with good interpersonal and communication skill

Responsibilities

• Fulfill leisure travel requests on behalf of our members
• Utilize job management system and GDS booking technology (preferably Amadeus)

Benefits

• Competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Annual Internet Allowance: MYR 2,400
• Health & Life Insurance