Travel Customer Experience Manager

Summary

Join Triper Israel as their dedicated Travel Customer Experience Manager and design, implement, and oversee customer experience strategies for the travel sector. This pivotal role focuses on enhancing customer satisfaction and loyalty. You will analyze customer feedback, collaborate with cross-functional teams, and design staff training programs. The ideal candidate will utilize CRM tools, monitor key performance indicators, and act as the voice of the customer. This is a permanent, remote position offering a competitive salary and benefits.

Requirements

• Bachelor's degree in Business, Marketing, Hospitality Management, or a related field
• 3-5 years of experience in customer experience management, preferably in the travel industry
• Proven track record of creating and implementing successful customer experience strategies
• Strong analytical skills to assess customer data and make data-driven decisions
• Exceptional communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Proficiency in using CRM software and customer analytics tools

Responsibilities

• Develop and implement customer experience initiatives that enhance customer satisfaction across all travel services
• Analyze customer feedback and travel trends to identify improvement opportunities
• Collaborate with cross-functional teams, including marketing, sales, and operations, to streamline the customer journey
• Design and oversee training programs aimed at improving staff performance regarding customer interactions
• Utilize CRM tools to manage customer relationships and improve service delivery
• Monitor and report on key performance indicators related to customer experience
• Act as the voice of the customer within the organization, advocating for customer needs and preferences

Preferred Qualifications

Passion for travel and commitment to enhancing the customer experience

Benefits

• Remote Work
• Permanent Position
• 30-Day Paid Leave
• 5-Day Work Week
• A competitive salary, reflective of your experience
• Health insurance coverage