VRChat is hiring a
Trust and Safety Agent

Summary

The job is for a Trust and Safety Agent at VRChat, responsible for moderating users and content in VRChat, handling tickets and reports, and collaborating with other teams. The role requires 1-3 years of experience moderating online services, excellent communication skills, and a basic understanding of Unity 3D.

Requirements

• 1 to 3 years of experience moderating online services, experiences, content, or large internet communities in a professional Trust & Safety role
• Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
• Excellent verbal and written communication skills
• Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality
• The ability to maintain calm and control while handling moderation incidents

Responsibilities

• Provide high-quality, balanced, and consistent moderation of users and content in VRChat
• Accept and handle tickets assigned via Moderation support requests from users
• Accept and handle reports given by users via in-application tools
• Around-the-clock moderation in VRChat, Discord, and social media sites
• Work collaboratively with other teams to solve problems

Preferred Qualifications

• Multilingual capability
• Extended technical knowledge or experience with Unity 3D and related development tools
• Experience with the VRChat SDK
• Experience working on a ‘live’ app, shipping frequent updates and responding to user feedback

Benefits

• Work from anywhere! VRChat is a 100% remote company
• Health Benefits
• 401K for US & RRSP for Canadian Employees
• Stock Options
• Generous paid holiday schedule
• Unlimited/Flexible vacation time
• Paid parental leave benefits