Trust & Safety - UGC Right & Claims Manager

Summary

Join Revelator, a leading music industry business solutions provider, as an experienced UGC Rights & Claims Manager. You will be responsible for monitoring, protecting, and leveraging music assets across UGC platforms like YouTube, TikTok, and Meta, ensuring compliance with content policies. This role involves mentoring junior staff, collaborating with internal and external partners to protect copyrights, address infringement claims, and optimize monetization. You will develop and implement internal policies and workflows for compliant music asset use on UGC platforms. Data analysis and reporting on compliance, claims resolutions, and emerging risks will be key responsibilities. The position offers opportunities for growth and development within a dynamic, technologically advanced environment.

Requirements

• Bachelor’s degree in Law, Business, Music Business, or a related field
• Minimum 3–5 years of experience managing music rights and copyright claims (especially in the context of UGC platforms) and hands-on experience with Content ID systems
• A Proven ability to evaluate infringement claims and identify problematic content
• Understanding of global copyright laws, DMCA, basic legal considerations and platform-specific guidelines for YouTube, TikTok, and Meta
• Competence in the use of a variety of tools to analyze and manipulate data, such as SQL, spreadsheets, basic scripting and AI
• Analytical Mindset: An ability to think through entirely novel cases and situations based on fundamental principles
• Attention to Detail: The ability to identify nuances and weigh multiple factors
• Strong Organizational Skills: A meticulous approach to record-keeping and documenting your work
• Negotiation & Conflict Resolution: Ability to mediate disputes while balancing enforcement with relationship management
• Adaptability: Comfortable performing basic operational tasks as well as defining policies and workflows
• Initiative & Ambition: You proactively identify areas of concern, seek ways to improve and scale operations, as well as expand our services

Responsibilities

• Develop and implement internal policies and workflows to ensure compliant use of music assets on UGC platforms (YouTube Content ID, Meta Rights Manager, TikTok MediaMatch)
• Oversee copyright enforcement workflows on UGC platforms
• Perform asset reviews to identify potential violations
• Maintain up-to-date knowledge of platform-specific dispute resolution
• Proactively identify new and emerging platforms or technologies to expand music rights protection and monetization
• Manage all issue resolutions
• Evaluate incoming infringement claims for validity; handle counter-claims and appeals on platforms’ disputes dashboards
• Collaborate with legal counsel on complex cases and escalate to litigation or settlement when necessary
• Act as the primary liaison with UGC platform representatives
• Collaborate with other internal teams on all related topics: KYC, client trust score, etc
• Manage and train junior colleagues
• Utilize platform analytics to track performance of claimed or monetized content; provide insights on revenue, audience engagement, and infringement trends
• Compile regular reporting on compliance, claims resolutions, and emerging risk areas for senior management

Benefits

• Impactful Role: Your work will be critical across a number of key aspects of our operations: protecting our music assets, educating clients, blocking violative content and ensuring the integrity of our distribution
• Technological Leadership: Revelator is a leader in the development of software and technologies powering the operations of major music businesses
• Growth & Development: Opportunities to shape strategy, expand professional networks, and stay at the cutting edge of digital rights management
• Dynamic Environment: Work with a worldwide clientele, multiple internal teams and engage with major digital platforms representatives