Twilio Sms Implementation Specialist

Summary

Join Customer.io as a Twilio SMS Support Specialist! This 3-6 month contract role (with potential for conversion) involves setting up and supporting Twilio SMS for customers. You will handle account setups, provision phone numbers, connect accounts to our platform, create documentation, and train internal teams. The role is remote with flexible hours for Americas-based candidates. We offer competitive pay and a supportive environment. The hiring process is streamlined and straightforward.

Requirements

• Familiarity with Twilio (especially SMS) setup and configuration
• Customer support or technical onboarding experience
• Basic understanding of APIs and willingness to learn new tools
• Strong communication and documentation skills
• Must be Americas-based with availability for a 3–6 month full-time contract

Responsibilities

• Manually create and configure new Twilio accounts
• Provision SMS numbers
• Connect them to our platform via API keys
• Serve as the go-to resource for Twilio SMS questions
• Resolve issues and escalating when needed
• Work with Customer Success (CS) and Technical Support (TS) to build user-friendly guides, FAQs, and best practices
• Partner with team leads and stakeholders to streamline processes, communicate updates, and maintain service quality

Preferred Qualifications

Outstanding performance in this 3–6 month contract role may lead to a permanent position within our team

Benefits

• Remote & Flexible Hours: We welcome Americas-based candidates who value a flexible schedule that fits their lifestyle
• Streamlined Hiring Process: We aim to keep interviews quick and straightforward, providing clear next steps at each stage
• Supportive Environment: You won’t feel isolated here. We have well-defined points of contact within our CX and TS teams, plus regular check-ins and leadership support to ensure you have the guidance you need
• Competitive Pay: We are offering an hourly rate of $50 (or equivalent in local currency) depending on experience and subject to market rate adjustment