Underwriting Assistant

Summary

Join Zensurance, a leading InsurTech company, as an Underwriting Assistant and contribute to our mission of simplifying commercial insurance for Canadian businesses. You will play a vital role in supporting all underwriting processes, ensuring data integrity, and maintaining strong relationships with internal and external stakeholders. This position requires attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently. You will be responsible for document issuance, endorsement approvals, and managing the referral process. The ideal candidate will have 1+ years of insurance experience and a college diploma or equivalent. Zensurance offers a flexible, remote-first work environment with various benefits and perks.

Requirements

• College Diploma or University Degree, or equivalent work experience
• General Knowledge of all areas of general insurance coverage
• Demonstrated ability to effectively manage time and prioritize tasks to meet tight deadlines, ensuring efficient workflow and timely completion of projects
• Exemplary attention to detail and a dedicated work ethic, producing high-quality work and ensuring accuracy in all tasks to meet organizational standards and objectives
• Excellent interpersonal, verbal, and written communication skills
• Ability to maintain confidentiality and exercise discretion
• Dedicated team player, actively collaborating with colleagues to achieve common goals, contribute to team success, and foster a positive work environment through effective communication and cooperation

Responsibilities

• Document issuance and endorsement approval for all in-house programs
• Provide support across all underwriting processes to help meet the team’s objectives
• Adhere to underwriting standards and good practices to minimize risk
• Oversee and manage the referral process to ensure work is being distributed correctly
• Take ownership of the data integrity; ensure the information on file is accurate and up to date for in-house program policies
• Act as a resource to our broker team for any additional information required to underwrite accounts
• Ensure full understanding of in-house program underwriting requirements, including endorsements and limits
• Adhere to Service Level Agreements of both Zensurance and our partner markets
• Maintain quality controls and check work for accuracy
• Escalate as required difficult/complex items and customer complaints or inquiries to the Underwriter or Team Lead, Underwriting
• Develop effective working relationships with internal and external stakeholders
• Perform various other duties

Preferred Qualifications

• 1+ years of insurance experience preferred
• Experience in Personal Lines or Commercial Property/Casualty insurance underwriting is preferred

Benefits

• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture