Lemonade is hiring a
Underwriting Operations Trainer

Summary

Join Lemonade's Learning and Development team as an Underwriting Operations Trainer, designing and delivering underwriting training programs that blend technical expertise with innovative learning strategies.

Requirements

• 5+ years of experience in underwriting operations, with in-depth knowledge of underwriting guidelines, risk assessment, and operational processes
• 2+ years of experience designing and implementing training programs, preferably within the insurance industry
• Strong understanding of Learning Management Systems (LMS) (examples - 360 Learning and Guru) and other training technologies, with experience in creating engaging, accessible, and effective training content
• Proven ability to translate complex underwriting concepts into training materials that are easy to understand and apply
• Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience
• Strong leadership and communication skills, with a track record of fostering a learning environment and supporting the professional development of team members
• Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables

Responsibilities

• Design and implement comprehensive training programs for the underwriting team, focusing on operational processes, risk assessment, and underwriting guidelines
• Develop educational initiatives for both new hires and experienced underwriting team members, ensuring that training content meets the needs of varying skill levels
• Collaborate with internal stakeholders, including the Underwriting, Claims, and Customer Experience teams, to develop training modules that support underwriting best practices and compliance
• Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness
• Create and maintain knowledge materials, such as Standard Operating Procedures (SOPs), underwriting guidelines, and interactive training resources
• Integrate Quality Assurance (QA) feedback into training programs to ensure that underwriting operations align with Lemonade’s quality and performance standards
• Monitor and evaluate training effectiveness through feedback, learner assessments, and performance data, continuously refining training programs to improve outcomes
• Foster a culture of continuous learning within underwriting operations, encouraging professional growth and development
• Stay informed of industry trends and best practices, ensuring Lemonade's underwriting training remains innovative and forward-thinking

Benefits

US base salary range for this full-time position is $50,000 - $60,000 + equity + benefits