Unemployment Claims Analyst

Summary

Join Experian's Employer Services team as a UI Claims Analyst to shape the future of HR compliance and outsourcing. You will partner with clients, manage unemployment claims, and guide communication between employers and state agencies. This remote-friendly role involves coordinating with clients, preparing claim responses, interacting with state agencies, developing client partnerships, analyzing claim outcomes, and filing appeals. You will collaborate with team members, think creatively, and demonstrate determination and discipline. Experian offers a competitive compensation package, including a performance bonus, 401k matching, comprehensive health benefits, paid time off, and various wellness programs.

Requirements

• Experience in unemployment claims management industry
• Must be able to handle multiple tasks, and prioritize multiple work items
• Must remain flexible within a very demanding, constantly changing environment
• Must be a self-starter and able to work autonomously

Responsibilities

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, assess, and respond to requests for additional information from state agencies
• Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

Preferred Qualifications

• Collaborative – partner with fellow team members, and peers; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, seeks high levels of activity; demonstrate a fierce commitment to challenging the status quo

Benefits

• All Claims Analysts for Experian Employer Services are working remotely
• Great compensation package plus annual performance bonus
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more