Unemployment Claims Analyst

Summary

Join Experian's team as an Unemployment (UI) Claims Analyst and help shape the future of employer services. Partner with clients to manage unemployment claims, prepare comprehensive responses, and communicate with state agencies. You will analyze claim outcomes, advise clients on appeals, and file appeals when necessary. This role requires experience in unemployment claims management and the ability to prioritize multiple tasks. Experian offers a great compensation package, including a bonus plan, 401k matching, comprehensive health benefits, paid time off, and various wellness programs.

Requirements

• Experience in unemployment claims management industry
• Experience prioritizing multiple work items
• Must remain flexible
• Must be a self-starter and able to work autonomously

Responsibilities

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, assess, and respond to requests for additional information from state agencies
• Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

Preferred Qualifications

• Collaborative – partner with fellow team members, and peers; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, seeks high levels of activity; demonstrate a fierce commitment to challenging the status quo

Benefits

• Great compensation package and bonus plan
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more
• Remote work