Unified Communications Engineer (L2)

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HashtagTalent

πŸ“Remote - Czech Republic

Job highlights

Summary

Join our brand new Global Delivery Centre in Prague as a technical support specialist providing second-line technical support to clients by proactively identifying and resolving technical incidents and problems.

Requirements

  • 2+ years experience required in unified communications (voice) administration or support
  • Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business
  • Proficiency in English & German is required

Responsibilities

  • Provide remote technical support to clients
  • Identify root cause of incidents
  • Ensure resolution of incidents and service requests
  • Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement
  • Review the recurring or high impact incidents and manage them through problem management process

Preferred Qualifications

Any certifications in the abovementioned technologies would be advantageous

Benefits

  • Great working atmosphere in an international team
  • 5 weeks of vacation
  • 3 sick days per calendar year
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Contribution to the pension insurance
  • Contribution for public transport
  • Over standard health care
  • Meal tickets
  • Refreshment (coffee, tea, water on work) for free
  • Notebook and mobile phone including data tariff per company standards

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