Upgrade Engineer

Summary

Join Experian Health as an Upgrade Engineer, primarily supporting main clients with on-site and remote project management for product upgrades. You will apply business and technical knowledge of healthcare revenue cycle management software, resolve issues related to connectivity, design, and performance, and build strong client relationships. Responsibilities include managing multiple upgrade projects, gathering requirements, performing gap analysis, guiding QA processes, and analyzing complex issues. This permanent, home-based role in Costa Rica requires a Bachelor's degree, 5-7 years of relevant experience, excellent relationship-building skills, and presentation/training experience. Experian offers a comprehensive benefits package.

Requirements

• Bachelor’s degree in Business, Computer Science, or other related field
• 5-7 years prior project management, business analyst, implementation, or client/payer-side (payer or hospital/health system) experience in healthcare revenue cycle management software and technology
• Excellent relationship building skills
• Presentation and training experience a must
• Understanding of HL7 and X12 message/file formats and transactions
• Experience with X12 278
• Experience with SQL Server
• Track record with successful projects delivered promptly
• Networking skills required
• PC hardware communications
• Knowledge of MS Excel, MS Word, MS Access, MS Office, Visio
• Basic understanding of HL7 / ASTM interfaces

Responsibilities

• Apply a combination of business and technical knowledge in healthcare revenue cycle management software, workflow and processes
• Have responsibility to make sure, resolve and direct issues related to but not limited to connectivity, design, performance, requirements gathering, implementation, testing, training and support processes
• Build and strengthen internal and external relationships, serving as the primary client contact for product and platform upgrades
• Rely on product knowledge, technical expertise and business knowledge in revenue cycle management processes to provide appropriate strategic visions for decision-making, evaluation and escalations process
• Manage multiple product and platform upgrade projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
• Gathering requirements
• Performing GAP analysis and defining solutions to gaps
• Analysis and definition of system upgrade requirements
• General project management
• Guide QA processes, methodologies, and reporting (creation of test plans, test documents, and test cases)
• Documenting and monitoring defects to resolution
• Subject matter expert for multiple software applications
• Analyze and facilitate resolution of complex issues from internal and external clients
• Communicate with Sales, Implementation, Account Management, Development, Training and Technical Support teams to resolve issues
• Understand client/customer problems and recognize core issues
• May help triage client issues occurring in the upgrade process to analyze, determine specifications, resources, assignment and resolution
• May be involved in pre-production business analyst activities

Benefits

• Medical, life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program