Better Health is hiring a
Urology Peer Support Coach

Summary

The job description is for a Peer Support Coach position at Better Health, a startup in the home medical supply industry that provides end-to-end care solutions. The role involves coaching members with chronic conditions, becoming an expert in their product catalog, and constructing personalized follow-up emails and educational tools.

Requirements

• Have first hand experience with chronic urological conditions
• Excellent interpersonal skills and comfort talking on the phone
• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures
• Comfortable with technology (we are a start-up, and use a variety of technology apps including Google Suite and our our software portal)

Responsibilities

• Conduct initial peer support coaching calls with Better Health members as you support them through your shared experience
• Become an expert in Better Health’s product catalog for conditions to provide personalized product suggestions
• Construct personalized follow up emails and educational tools for members

Preferred Qualifications

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred
• Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicable