DocPlanner is hiring a
User Research Ops Specialist

Summary

Join Docplanner Tech as a User Research Ops Specialist, partnering with the Research team, Product Design, and Product Management to ensure efficient research project execution.

Requirements

• 2+ years of experience in research operations, project management or related roles, in Product or Customer Success team
• Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience
• Experience collaborating with Legal, Security and Finance teams for tool procurement and privacy compliance
• Familiarity with common UX Research tools and vendor management
• Have experience growing a knowledge management database
• Strong project management, organizational and communication skills
• Experience conducting basic data analysis and customer segmentation to support researchers
• Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian or German

Responsibilities

• Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, management logistics for participant recruitment
• Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders
• Collaborate with Legal, Security and Finance teams to refine research tools and processes, ensure compliance with best practices manage and
• Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously
• Update the knowledge base enhancing discoverability of insights and structuring research repository strategies

Benefits

• A salary adequate to your experience and skills between 30.000 - 37.000 euro annually
• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• True flexibility and work-life balance
• Remote or hybrid work model with our hub in Barcelona
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly)
• Summer intensive schedule during July and August (work 7 hours, finish earlier)
• 23 paid holidays, with exchangeable local bank holidays
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental)
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling