Deutsche Telekom IT Solutions is hiring a
UX Designer

Summary

Join our Talent Attraction & Sourcing Team in HR as an User Experience Designer and work collaboratively with cross-functional teams to create outstanding UX for our target group. You will be responsible for crafting and enhancing every aspect of the user journey, focusing on understanding customer needs, desires, and pain points.

Requirements

• At least three years of professional experience in an international environment
• Human-Centered Design: Proven experience and affinity in human-centered design or related roles
• Design Thinking Methodologies: Proficiency in design thinking methodologies, workshop design, moderation, and mastery of relevant design tools (e.g. Adobe XD, Sketch, Figma etc.)
• Communication: very good communication, collaboration, and project management skills
• Analytical skills: Analytical mindset with the capacity to transform data into actionable insights
• Creative Mindset: Strong creative problem-solving abilities and a deep commitment to enhancing the employee experience
• Interaction- and Visual Design: Capability to design intuitive and engaging user interactions based on your knowledge in visual design
• Language Proficiency: Fluency in English is required, German is optional

Responsibilities

• Acquire an intimate understanding of customer needs and their journey within our organization, pinpointing critical touchpoints and pivotal moments throughout the customer lifecycle
• Maintain a clear vision of what the best user experience looks like and make decisions with the customer in mind
• Conduct user research, surveys, and interviews to gather insights and feedback from customers, inform design decisions based on data, insights, and feedback
• Create prototypes, wireframes, and mockups to visualize and test new user experience initiatives and gather feedback for refinement
• Design and facilitate workshops involving key stakeholders and users, fostering active participation and a holistic approach to projects
• Apply design thinking principles to create innovative solutions that address user pain points and improve satisfaction, engagement, and productivity
• Continuously monitor and evaluate the effectiveness of user experience initiatives, making data-driven adjustments as necessary
• Play an integral role in shaping strategic decisions, with the goal of making customer experience centrality the new standard within our operations
• Work collaboratively with cross-functional teams, achieving results through interaction and co-creation