Ux Designer

Summary

Join MO, a team of interdisciplinary creatives dedicated to improving government services, as a User Experience (UX) Designer. You will work on platform products and mobile apps, empowering technology teams to build features that benefit millions of veterans. Collaborate with cross-functional teams to understand customer needs and design shared services. Your responsibilities include user research, design, prototyping, and creating comprehensive deliverables. This role requires experience in digital service projects and proficiency in various design areas. MO offers a remote-first work environment, competitive compensation, full health benefits, 401k, unlimited PTO, and more.

Requirements

• Demonstrate a passion for Social Impact Design; a dedication to designing for positive societal change
• Possess three or more years of experience in design and team collaboration within complex digital service projects and diverse stakeholder relationships
• Mastery in at least four of the following areas: user research, UX, interaction design, service design, visual design, content design, design systems, user testing, and/or UI
• Commitment to learning and embracing new ideas and methodologies. Ability to create collaborative environments with empathy, fostering behaviors that drive experience transformation
• Ability to advocate for customers, simplifying complex processes into user-friendly workflows and interfaces. Proficiency in accessibility standards and designing within established design systems
• Familiarity with modern design platforms such as Sketch, Figma, and Mural. Proficiency in working with design systems and applying agile methodologies and toolsets to create user stories (e.g., GitHub, Backlog). Experience in prototyping with various tools and fidelity levels
• Ability to integrate and collaborate across design research, product management, and engineering disciplines to prioritize tasks and establish a shared understanding of UX and broader product direction
• A consultative approach to understanding client expectations, working effectively in teams, and being accountable for delivering against user needs. Advocate for Human-Centered Design (HCD) practices

Responsibilities

• Work closely with cross-functional teams comprising product managers, engineers, and designers to ensure the delivery of positive, accessible, and impactful customer experiences
• Develop and implement discovery methods that establish clear research objectives, involve customers directly to understand their experiences, and provide stakeholders with deeper insights into the environment, key opportunities, and challenges to address
• Actively gather user insights and identify design opportunities to support Product Managers in translating insights into user stories and product requirements effectively
• Design, test, and iterate on solution ideas (which could be processes, services, or features) in various forms, to rapidly evaluate value with customers, address their issues, and move closer to the envisioned solution
• Create comprehensive deliverables that drive the product vision, utilizing a combination of research findings, design systems, wireframes, sitemaps, flowcharts, storyboards, user profiles, journey maps, and service blueprints

Preferred Qualifications

Experience designing shared services experiences or platform products for development teams, especially for mobile app design and development

Benefits

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (85% medical premiums for employees and dependents, dental, vision)
• 401K plan
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)