Vault Product Support Engineer

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as an Associate Vault Product Support Engineer. This role involves supporting customers and internal stakeholders, requiring excellent customer service and technical skills. You will maintain high customer satisfaction, troubleshoot issues, develop product expertise in Veeva Vault software, and build strong user relationships. The position offers a chance to build a career with a successful company known for its strong corporate culture. The ideal candidate will possess relevant customer service experience and strong technical communication skills. Veeva offers a flexible work environment and a comprehensive benefits package.

Requirements

• 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
• Ability to quickly learn and communicate technical information
• Detail-oriented and able to manage multiple tasks and priorities in a timely manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills

Responsibilities

• Maintain high-level customer satisfaction and customer service skills
• Complete technical and administrative software tasks to assist users
• Develop product expertise across key platform areas within the Veeva Vault software
• Identify and troubleshoot customer issues associated with Veeva’s applications
• Build strong and professional relationships with users of Veeva’s applications
• Document solutions workarounds and create knowledge articles in standard Customer Service Portal

Preferred Qualifications

• Experience in a customer service role at a software or IT company
• Experience as a software systems administrator
• Beginner web development experience
• Experience collaborating with cross-functional departments and teams

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program