Vehicle Assistance Agent (RVA)

Summary

Join Motional as a Remote Vehicle Assistance Agent and monitor live data, providing remote assistance to autonomous vehicles encountering unknown situations. Utilize proprietary software to interact with the vehicle, ensuring safe and efficient travel. Monitor camera feeds and vehicle systems, providing real-time support and direction. Collaborate with engineering and design teams on system testing and development. Resolve tickets and issues through software and hardware, reporting system functionality issues to management. This role requires strong collaboration, problem-solving, and communication skills.

Requirements

• Strong collaboration skills
• Proficiency in G-suite applications
• Independent, detail-oriented and exemplary organizational and time management skills
• Strong capability in analytical/ problem solving
• Excellent written and verbal communication skills
• High school diploma or equivalency
• Able to work days, nights and weekends
• Must be able to use company communication systems and communicate clearly and effectively both written and verbal
• Must be able to read a map and possess and/or learn traffic laws for locations where AV operate

Responsibilities

• Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads
• Assist in the AV decision making with real world events to ensure safe and efficient paths of travel
• Monitor AV camera feed to ensure the cameras and AV are functioning properly
• Monitor AV systems to ensure AV and systems are functioning properly
• Provide support to AV in real time to assist with direction or safety of travel
• Work closely with various engineering teams for system testing and testing of new scenarios
• Work closely with design teams to support development of functions and performance of AV
• Interact with AV to resolve tickets and issues through various software and hardware
• Reporting of system functionality issues to management in a timely manner
• Other duties as assigned

Preferred Qualifications

• Prior experience as an Operator/Driver for Autonomous Vehicles, including some type of internal or external training on Autonomous Vehicle technology is preferred
• Basic working-knowledge of Autonomous Vehicle technology
• Experience and training on providing subjective feedback on vehicle behaviors and environment
• Local knowledge of city of streets, geography and environmental features that may be challenging for Autonomous Vehicles

Benefits

• Medical
• Dental
• Vision
• 401k with a company match
• Health saving accounts
• Life insurance
• Pet insurance