Vehicle Impound Specialist

Summary

Join First Help Financial (FHF), a rapidly growing company, as a Vehicle Impound Specialist! This remote position offers a competitive salary plus a monthly bonus. You will negotiate impound fees, make decisions on vehicle recovery, and collaborate with various stakeholders to ensure efficient vehicle retrieval. The role requires at least 3 years of hands-on experience in vehicle impounds and strong organizational and communication skills. FHF provides excellent benefits, including competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, and opportunities for career growth within a supportive and inclusive culture.

Requirements

• Be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Possess strong organizational and multitasking abilities
• Possess excellent communication and interpersonal skills
• Demonstrate attention to detail and a commitment to accuracy in record-keeping
• Possess familiarity with relevant laws and regulations governing vehicle impounds
• Be able to work independently and as part of a team
• Have a minimum of 3 years of hands-on experience with vehicle impounds, demonstrating a comprehensive understanding of impound processes and regulations

Responsibilities

• Negotiate with the impound facilities on the fees owed
• Make decisions based on condition, fees, and profitability on whether to pick up or abandon the vehicle
• Conduct conversations directly with impound facilities to gather necessary information
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Document information about the location of vehicles, the reason for impound, and total fees due to secure vehicles in the system
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer accounts are documented accordingly
• As needed, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
• Conduct follow-up conversations with impound facilities over abandoned vehicles to confirm vehicle location and/or renegotiate fees
• Work closely with law enforcement agencies and other external partners to facilitate a smooth impound process
• Assist other departments with inquiries related to the impounds process
• Follow up on title and insurance processes to ensure a timely solution
• Complete tasks on assigned accounts promptly
• Ensure impound notices received are properly notated in the system
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist the Impound Team with the input and tracking of impound notices
• Perform other related duties as assigned

Benefits

• Generous salaries
• Competitive health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• A robust employee recognition, and training development program to enhance your career with us