Vice President, Enterprise Commercial Operations

Summary

Join Fullscript as the Vice President of Enterprise Commercial Operations and optimize processes, enable sales performance, strengthen reporting, and build operational infrastructure to scale the enterprise segment. Lead the Commercial Operations function, collaborating with senior leaders across various departments. Drive performance and build a data-backed GTM engine by turning data into action and systems into scale. This role involves strategic oversight, team leadership, sales enablement, and technology & enterprise solutions. You will build a high-performing team, manage OKRs and KPIs, and analyze performance data. The position requires strong leadership, analytical, and communication skills.

Requirements

• Education: Bachelor’s degree in Business, Analytics, or a related field required; MBA strongly preferred
• Experience: 15+ years in commercial operations, sales operations, or strategic planning, ideally in enterprise B2B environments
• Systems Expertise: Advanced proficiency in Salesforce.com and commercial analytics tools; proven experience with CRM and BI platform integration
• Financial Acumen: Strong background in strategic planning, financial modeling, and performance analysis
• Leadership: Demonstrated success in building and leading high-performing, cross-functional teams
• Analytical Rigor: Skilled in interpreting complex data sets and distilling them into actionable insights
• Strategic Mindset: Capable of balancing high-level strategic thinking with tactical execution; takes initiative and drives outcomes
• Collaborative Influencer: Strong interpersonal and communication skills to foster credibility and alignment across executive and functional teams
• Results-Oriented: Detail-oriented with a relentless focus on measurable outcomes and operational excellence
• Change Agent: Experienced in leading organizational change, process optimization, and enterprise-scale transformation

Responsibilities

• Operating Rhythm, Reporting & Strategic Oversight
• Advisor to the CCO & Commercial Leadership: Deliver high-impact analysis, financial modeling, and actionable recommendations to drive strategic growth and operational improvements
• Operating Cadence: Lead regular business reviews across the enterprise division, including pipeline velocity, account growth, financial performance, and strategic initiatives
• Goal Setting & KPIs: Establish and manage OKRs and KPIs that promote a results-driven culture
• Team Leadership: Build, scale, and develop a high-performing Commercial Operations team with a focus on recruitment, enablement, and career development
• Performance Reporting: Design and manage dashboards and reporting frameworks to improve pipeline visibility, forecasting accuracy, and executive decision-making
• Data-Driven Insights: Analyze performance data and financial reports to surface trends, risks, and opportunities across the enterprise portfolio
• Sales Enablement & Marketing Support
• Pipeline Management: Leverage lead sources and market research to maintain a robust enterprise sales pipeline. Lead competitive and market intelligence efforts to inform GTM strategy and resource allocation
• Sales Enablement: Create standardized, repeatable processes that empower Sales Executives to land new logos and enable Enterprise Customer Success Managers (eCSMs) to expand existing accounts
• Cross-Functional GTM Execution: Partner with Sales and Marketing teams to launch campaigns focused on acquisition and account penetration
• Content & Asset Management: Oversee the creation, governance, and maintenance of customer-facing assets including pitch decks, battle cards, and collateral libraries
• Incentive Compensation: Collaborate with Finance and Revenue Operations to align sales metrics and incentive programs with broader company goals, and oversee program execution
• Technology & Enterprise Solutions
• Solutions Consulting: Lead strategic initiatives and pilot programs for enterprise accounts by assessing feasibility, building business cases, and scaling successful efforts
• Product Roadmap Partnership: Work closely with the Product team to develop and manage an enterprise-focused roadmap, driving automation and tailored solutions
• Voice of the Customer (VoC): Implement a consistent process for capturing customer insights and feeding them into product and strategy decisions
• External Integration Partners (EIP): Lead the EIP team to optimize partnerships, support enterprise growth, and deliver integration consulting for strategic accounts

Benefits

• Competitive compensation package, including incentive and equity participation
• RRSP/401k match and premium benefits, including HSA support
• Remote-first work flexibility across North America
• Learning budgets and executive development support
• Discounts on professional-grade wellness products through Fullscript