Vice President, Program Design and Member/Patient Experience
Mindoula
Summary
Join Mindoula, a leading population health management company, as the Vice President, Clinical Program Design and Member/Patient Experience. In this role, you will spearhead the creation and enhancement of clinical and non-clinical programs. You will collaborate with leadership to identify and develop new programs, create detailed operating manuals and training programs, and support program launches. This position requires a strong understanding of healthcare administration, population health management strategies, and experience in program design and delivery. You will work closely with various teams to ensure program success, improve patient experience, and meet compliance standards. The role is remote within the US with occasional travel.
Requirements
- Masters Degree in Public Health related field
- Thorough, solid knowledge of healthcare and managed care administration
- Understanding of current population health management strategies such as health education, case and disease management, demand management resource utilization, risk assessment, and whole person health
- Experience with creating population health and other clinical and non-clinical programs with demonstrated outcomes
- Experience with training distributed teams in multiple formats, including virtual training
- Direct team management experience
- Ability to analyze data, identify trends, draw conclusions, and determine solutions for program design and training
- Experience with technology platforms and stakeholder needs, to help with prioritizing development roadmaps
- Ability to operate in a rapidly changing environment while considering new and untested approaches
- Exceptional interpersonal and organizational skills
- Excellent written and verbal communication skills
- Exceptional attention to detail
Responsibilities
- Partner with Mindoula’s leadership team to design, develop, and refine Mindoula’s clinical and non-clinical programs, including both extensions to Mindoula’s current suite of programs (in Specialty Population Health, Collaborative Care Program, and Direct Care), and new programs intended to extend the company’s reach into new markets
- In partnership with leadership, identify compelling program extensions and new programs and create outlines and proposals to support the exploration and/or sales processes
- Once programs are green-lit, develop detailed operating manuals and training programs, in partnership with newly identified program leaders, to ensure programs can be delivered and scaled within approved budgets and to deliver target outcomes
- Support new program launch and maturation to ensure teams can successfully deliver on model and deliver expected results
- Partner with clinical, operational, strategy, and technical colleagues to flesh out the robust details of new programs to ensure that they can be delivered sustainably, at scale, and with the highest quality to produce nationally recognized outcomes, including technology and data enablement
- Partner with business leaders of existing programs to create best in class customer/patient experience and to identify, prioritize, flesh out, and implement program improvements to delight our patients, members, providers, and partners and to improve outcomes
- Partner with teams to identify and close gaps in care and quality, on a continuous basis, through better program design and training, and to ensure that we meet all federal compliance requirements and standards
- Support business leaders of existing programs to plan and deliver an annual training calendar for all business lines, including creation and delivery of training content, especially around fundamental skills (e.g., brief therapeutic interventions, motivational interviewing, etc.)
- Develop deep and functional knowledge of our business and all of our programs, along with their special sauce and potential gaps, to inform future program design and improvements to current programs
- Observe teams in the field, on calls, and through case note review and other program documentation for continuous feedback and improvement and to inform program design and improvements
- Identify and develop creative and engaging content for additional media (e.g., portal, app) based on clinical best practices to enlighten and empower our members
- Serve as a clinical subject matter expert and hands on partner for all program leaders as we launch, deliver, and continuously improve our programs based on partner input, member/patient feedback, and program performance/outcomes
- Perform Other duties as assigned and/or necessary to meet overall objectives of the role and our business
Preferred Qualifications
- LCSW, LCPC, RN, NP, PA-C, Ph.D
- At least 10 years of experience in the behavioral health field, including in program design and delivery
Benefits
- Remote position
- Occasional travel as needed