Remote VIP and Institutional Sales Manager

Summary

Join Binance, the leading global blockchain ecosystem, as a Client Services Manager and accelerate cryptocurrency adoption. Develop trust relationships with major clients, expand existing customer relationships, and build key customer service processes.

Requirements

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc
• Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc
• Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
• Passionate about crypto. Industry experience would be of an advantage
• Fluency in English and native-level local language

Responsibilities

• Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
• Expanding the relationships with existing customers by sustained communication, understanding of their needs
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire