Remote VIP and Institutional Sales Manager
Binance
๐Remote - Kazakhstan, Romania
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Job highlights
Summary
Join Binance, the leading global blockchain ecosystem, as a Client Services Manager and accelerate cryptocurrency adoption. Develop trust relationships with major clients, expand existing customer relationships, and build key customer service processes.
Requirements
- At least 4-7 years working experience in sales and client services functionย with international financial background in banking, investments, etc
- Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc
- Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
- Passionate about crypto. Industry experience would be of an advantage
- Fluency in English and native-level local language
Responsibilities
- Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
- Expanding the relationships with existing customers by sustained communication, understanding of their needs
- Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
- Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions
Benefits
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
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